Once artwork is approved, allow 1-2 weeks for production of mold. Once mold is complete, allow 2-4 business days for production of custom chocolates.

Artwork Procedure:

  1. E-mail your logo artwork. Include your PO (if applicable) on the subject line. Please include your contact info: Name, Company, PO, Phone, E-mail in the body of your e-mail.
  2. Our Graphics Team will e-mail you a low-resolution jpeg or pdf file with your label layout for approval. 
  3. Reply to your e-mail with your Label Layout Approval or changes required within 24 hours of receipt.
  4. Production time begins within the receipt of your final proof approval.

All proofs are sent via e-mail unless a hard copy is request (charge will be applied).

Artwork or Copy Changes:
If artwork correction or manipulation is required to generate useable art, additional charges may be incurred per half hour of time. Please provide a copy of the original file or font used on any “placed” graphics within your design. If fonts are not supplied, we will substitute the closest available font.

We are not responsible for errors resulting from mistakes in customer-supplied artwork or copy or for errors in approved proofs.

Repeat Orders:
Exact repeat orders on identified product(s) with no changes in artwork will not incur any new set up changes.  Please reference the previous PO # on repeat orders. Existing artwork applied to new products or sizes will incur normal set up charges. Artwork altered in any is subject to a copy change charge of $35 (Z). Artwork is kept on files for 2 years.

Blank and Unimprinted Products:
There are generally no set-up charges for blank products. However, keep in mind that the FDA has certain labeling requirements for food products that may require an imprint. It is the customer’s responsibility to ensure compliance with these labeling requirements when purchasing unimprinted products.

Custom Molds:
Standard mold charge is $95 for 2D molds. 3D molds quoted per job. All molds remain the property of My Sweet Chocolat.

Artwork and Custom Mold Requirements:

Artwork Requirements:
We prefer to receive art in Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined). We will accept electronic art in eps, tiff, psd, or jpg files at 300 dpi in PC or Mac format. Artwork will not be accepted by fax or hard copy. When emailing artwork, please include your name, company, PO number (if application), phone and e-mail address. Keep in mind that artwork with high color saturations will print with better quality. All artwork with half tones, screens, fades or blends are subject to factory review and approval.

PMS Color Matches:
My Sweet Chocolat can print exact PMS color matches for the following spot colors: (for color swatch reference visit: http://www.pantone.com/color-finder)

Blue PMS 287, Navy PMS 281, Blue PMS 300, Reflux Blue, Process Blue, team PMS 321, Process Cyan, Metallic Gold, Metallic Silver, Matte Gold PMS 872, White, Dk Green PMS 343, Green PMS 348, Green PMS 334, Yellow PMS 109, Orange PMS 021, Orange PMS 172, Process Yellow, Metallic Silver, Cool Gray PMS 6, Beige PMS 467, Red PMS 201, Red PMS 186, Maroon PMS 222, Purple PMS 526, Plum PMS 229, Lavendar PMS 529, Process Magenta, Brown PMS 462, and Black.

Otherwise PMS color matches will be done within the limitations of 4-color process. Exact color matches are possible on all orders over 5,000 units. Please specify exact PMS numbers for all colors.